My package says it was delivered, but I have not received my product yet.
If you selected USPS as your delivery source, and you need help locating a packaging, your best route is calling your local post office with the tracking information. They can usually locate where you package is. If your package is lost Damage Control is not responsible for the lost package. If you are in the US and you select priority shipping, your package will be insured, if you do not select priority shipping your package is not insured, and Damage Control will be held responsible for the lost package.
We suggest you choose DHL for your shipment choice. All DHL shipments will be insured from shipment to delivery. If you choose USPS priority your package will not be insured once it leaves the US.